Return and Exchanges

At OnlyNature92, we strive to provide our customers with high-quality products and exceptional service. Due to the nature of our products, we do not accept returns or exchanges except in cases of damaged or defective items. Please read our return and exchange policy carefully before making a purchase:

No Returns Accepted:
We do not accept returns for any reason other than receiving a damaged or defective product. All sales are final.

Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 2 days of receiving your order.
To initiate the return process, please provide clear photos of the damaged or defective item(s) along with your order number and contact information.
Our customer service team will review your claim and provide further instructions on how to proceed with the return or exchange.

Return Eligibility:
Only damaged or defective items are eligible for return or exchange.
Items must be in their original packaging and unused condition to be eligible for return.
We reserve the right to refuse returns or exchanges if the item(s) do not meet our return eligibility criteria.

Refunds or Replacements:
If your return claim is approved, you may be eligible for a refund or replacement, depending on product availability and your preference.
Refunds will be issued to the original payment method used for the purchase.
Replacements will be shipped out promptly once the returned item(s) are received and inspected.

Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to our error (e.g., sending the wrong item).
Original shipping charges are non-refundable.

How to Initiate a Return:
To initiate a return for a damaged or defective item, please contact our customer service team at info@onlynature92.com or 815-522-1642 within 2 days of receiving your order.

Our customer service team will guide you through the return process and provide any necessary assistance.

Contact Us:
If you have any questions or concerns about our return and exchange policy, please contact our customer service team for assistance. We are here to help ensure your satisfaction with every purchase.

By purchasing with OnlyNature92, you agree to comply with our return and exchange policy as outlined above. We appreciate your understanding and cooperation.